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Business Development: incentive, recognition & rewards
Unit Code: AE32CY001
Credit Value: 2
Unit ID: CCY048
Last registration date: 16/11/2012
|Purpose and Aim:
Understanding that incentives drive behaviour which delivers business results, vital in a global market place.
|The learner will
||The learner can
|1. ||Demonstrate that incentives [linked to vital kpi] are an essential element in delivering sustainable performance improvement.|
|1.1 ||Illustrate the role of management in creating a culture of recognition for a job well done.|
|1.2 ||Describe how front line people have a direct impact in delivering quality to the customer.|
|1.3 ||Give examples to show why a ‘them and us’ culture within a company will adversely affect the customer.|
|2. ||Understand how an incentive, recognition and reward system could be improved within the company.|
|2.1 ||Illustrate the current capability of the business to improve services and products.|
• two effective potential non financial and
• two financial incentives
|2.3 ||to improve the business.|
|3. ||Understand business problems can be used to improve performance.|
|3.1 ||Describe a problem within the business.|
|3.2 ||Describe possible root causes of the problem.|
|3.3 ||Define at least two alternative, practical solutions to address the problem in 3.1.|
|3.4 ||Explain how watching and listening to customers and including the positive value of complaints can improve the business.|
|3.5 ||Demonstrate the principle of “Customer First not Last”.|
- Case study
- Oral question and answer
- Written exercise
- Reflective log/diary
- Group discussion
- Practice file
Further assessment guidance is available here.
There is no specific assessment information to be used with this unit.
If not specifically stated in the assessment information, a plural statement in any assessment criterion means a minimum of two.
There is no information regarding specific assessor requirements for this unit. Centres should select assessors who are trained in assessment, and who have subject specific competence to assess at this level.