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Business Development - Incentive, Recognition and Reward
Unit Code: AE84CY005
Credit Value: 5
Unit ID: CCW921
Last registration date: 31/07/2019
Approved at review
|The learner will
||The learner can
|1. ||Understand that incentives [linked to vital kpi] are an essential element in delivering sustainable performance improvement.|
|1.1 ||Evaluate the role of management in creating a culture of recognition for a job well done.
Explain how front line people have a direct impact in delivering quality to the customer.
Explain why a “Them and Us” culture within a company will adversely affect the customer.
Justify praise for a job well done.|
|2. ||Understand how an incentive, recognition and reward system could be improved within the company.|
|2.1 ||Describe the current capability of the business with regard to delivering sustainable change to improve services and products.
a) two effective potential non-financial; and
b) two financial incentives to improve business performance.
|3. ||Understand business problems can be used to improve performance.|
|3.1 ||Describe a problem within the business.
Evaluate its root causes.
Suggest at least two alternative practical solutions to address the problem in 3.1.
Demonstrate the principles of creative failure [3M post its].
Explain how watching and listening to customers and including the positive value of complaints can improve the business.
Clarify the principle of “Customer First not Last”.|
- Written exercise
- Reflective log/diary
- Practice file
Further assessment guidance is available here.
There is no specific assessment information to be used with this unit.
If not specifically stated in the assessment information, a plural statement in any assessment criterion means a minimum of two.
There is no information regarding specific assessor requirements for this unit. Centres should select assessors who are trained in assessment, and who have subject specific competence to assess at this level.