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Use and develop systems that promote communication

Unit Code: AF35CY001
Level: Five
Credit Value: 3
Unit ID: CCY674
learndirect: AF3
Sector: 14.2
Last registration date: 31/07/2015
QCF Reference Number: F/602/2335
Lower age restriction: 19

This unit forms part of one or more QCF qualifications.

Purpose and Aim: The purpose of this unit is to assess the learner’s knowledge, understanding and skills required to develop communication systems for meeting individual outcomes and promoting partnership working. The unit explores the challenges and barriers to communication and the importance of effective management of information

Learning Outcomes	Assessment Criteria
The learner will	The learner can
1.  Be able to address the range of communication requirements in own role	1.1  Review the range of groups and individuals whose communication needs must be addressed in own job role 1.2  Explain how to support effective communication within own job role 1.3  Analyse the barriers and challenges to communication within own job role 1.4  Implement a strategy to overcome communication barriers 1.5  Use different means of communication to meet different needs
2.  Be able to improve communication systems and practices that support positive outcomes for individuals	2.1  Monitor the effectiveness of communication systems and practices 2.2  Evaluate the effectiveness of existing communication systems and practices. 2.3  Propose improvements to communication systems and practices to address any shortcomings 2.4  Lead the implementation of revised communication systems and practices.
3.  Be able to improve communication systems to support partnership working	3.1  Use communication systems to promote partnership working 3.2  Compare the effectiveness of different communications systems for partnership working 3.3  Propose improvements to communication systems for partnership working
4.  Be able to use systems for effective information management	4.1  Explain legal and ethical tensions between maintaining confidentiality and sharing information 4.2  Analyse the essential features of information sharing agreements within and between organisations 4.3  Demonstrate use of information management systems that meet legal and ethical requirements

Assessment Methods: There is no assessment information available for this unit. Assessments used should be fit for purpose for the unit and learners, and generate evidence of achievement for all the assessment criteria. Further assessment guidance is available here.

Assessment Information: There is no specific assessment information to be used with this unit.

Other Mappings: Mapping to National Occupational Standards (NOS) and the Knowledge and Skills Framework(KSF) for the NHS. NOS ref: LMCS E1 HSC 41

Assessor Requirements: This unit must be assessed in accordance with Skills for Care and Development's QCF Assessment Principles. Learning outcomes 1, 2, 3 and 4 must be assessed in the work setting. Additional information: Means of communication may include: • Verbal • Non-verbal • Sign • Pictorial • Written • Electronic • Assisted • Personal • Organisational • Formal • Informal • Public (information/promotional) Partnership Working: Working effectively together with people, professionals, agencies and organisations to enhance the well being of people and support positive and improved outcomes.