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Office Skills Stage 2

Unit Code: AY5EWE002
Level: Entry
Credit Value: 3
Unit ID: BNF856
learndirect: AY5
Sector: 15.2
Last registration date: 31/07/2014

Status: Currently in consultation. Last registration date:

Learning Outcomes

Assessment Criteria

The learner will

The learner can

1.	Perform some reception duties in an office environment.

1.1	List some important aspects of personal appearance.
1.2	List some important aspects of attitude.
1.3	Greet a visitor appropriately.
1.4	Show a visitor where to go.
1.5	Introduce a visitor.

2.	Perform some filing in an office environment.

2.1	List some reasons for filing.
2.2	Recognise some different methods of filing.
2.3	Find a file.

3.	Deal with messages in an office environment.

3.1	List some reasons for taking and delivering messages.
3.2	Recognise different kinds of messages e.g. written and spoken.
3.3	Pass messages on appropriately.
3.4	List some reasons for confidentiality.

4.	Demonstrate some understanding of health and safety issues.

4.1	Recognise some health and safety issues.
4.2	Take part in a fire drill.
4.3	Locate and describe how to use an Accident Book.
4.4	Recognise some risks of accidents at work.
4.5	Describe how to deal with lost property.
4.6	List some reasons for undertaking a First Aid course.

Assessment Methods:
There is no assessment information available for this unit. Assessments used should be fit for purpose for the unit and learners, and generate evidence of achievement for all the assessment criteria.

Further assessment guidance is available here.

Assessment Information:
There is no specific assessment information to be used with this unit.

Assessor Requirements:
There is no information regarding specific assessor requirements for this unit. Centres should select assessors who are trained in assessment, and who have subject specific competence to assess at this level.